Can't Connect to Amnezia Premium

If you can't connect to Amnezia Premium, or the connection is established but there's no traffic (for example, your Instagram feed doesn't update), first try resetting the API configuration:

1. On the main screen of the AmneziaVPN app, tap the «▾» (arrow) icon next to any connection name.
2. Tap the ⚙️ (gear) icon to the right of the Amnezia Premium connection you're having trouble with.
3. Tap the Reset API Configuration button, then Continue. After that, try connecting to the VPN again.

Resetting the API configuration won't "break" your connection; it will only help you get updated VPN server parameters.

If the connection problem persists after resetting the API configuration, check the connection to each available location.

If you can't connect to any location, try switching the connection protocol:

1. On the main screen of the AmneziaVPN app, tap the «▾» (arrow) icon next to any connection name.
2. Tap the ⚙️ (gear) icon to the right of the Amnezia Premium connection you're having trouble with.
3. Toggle the Use VLESS Protocol option and try connecting to the VPN again.

If the connection to Amnezia Premium doesn't work only when using mobile internet, but works fine over home (wired) internet, the most likely cause is mobile internet restrictions based on "whitelists".

In this case, you need to wait until mobile internet works properly again, or use another internet source where there are no such restrictions.

Mobile internet in Russia is increasingly operating in restricted mode (based on "whitelists"), which makes VPN connection impossible.

Usually, whitelist restrictions are active at certain times of day or in certain areas of the city. For more detailed information about internet restrictions based on "whitelists", you can check with your mobile carrier.

If you can't connect to any location on both mobile and home (wired) internet with VLESS protocol both enabled and disabled, contact us via TG-chat or email support@amnezia.org.