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Error codes

Error 100: UnknownError​

Unknown error - can occur under various circumstances.

Solution:

  • Restart the application.
  • Try clearing the application cache.
  • Try removing the server or protocol and reconnecting.
  • If the error persists, send logs to the email [email protected] or to Telegram chat

Error 101: InternalError​

Internal error - can occur due to incorrect operation of QT libraries or under other circumstances.

Solution:

  • Restart the application.
  • Try clearing the application cache.
  • Try removing the server or protocol and reconnecting.
  • If the error persists, send logs to the email [email protected] or to Telegram chat

Error 102: NotImplementedError​

The error may occur if you create a settings backup file and then try to restore settings from this backup in an older version of the application. Protocols configured in newer versions of Amnezia may not be compatible with the older version and vice versa.

Solution:

  • Try changing the settings.
  • Check if the protocol is supported by your version of the application. For example, AmneziaWG is not supported by versions of the application older than 3, and OpenVPN over Cloak installed on versions of the application older than 2.1.2 will not work on newer versions.
  • More detailed information can be found in the table of supported protocols for versions 4 and newer and for versions 2.1.2-3.1.0

Error 103: AmneziaServiceNotRunning​

This error indicates that the Amnezia service is not running. It can occur on Linux, Windows, or MacOS. Check if the service is running in the Task Manager; if it is not, start it and restart the application.

  1. You can start the service for Windows through the Task Manager by pressing Ctrl+Alt+Del

  2. Next, go to the "Details" tab

  3. Enter "amnezia" in the search/filter field at the top

  4. If the AmneziaVPN-service is not found in the list of processes, switch to the "Services" tab and check the status of the AmneziaVPN-service

  5. If the AmneziaVPN-service is stopped, at this point, you can try to start it

  6. If the AmneziaVPN-service is running (Status: Running), and the AmneziaVPN-service.exe process is present in the "Details" tab

  7. Try to establish a connection in the AmneziaVPN client

  8. If it was not possible to start the AmneziaVPN-service from Task Manager, or for more detailed diagnostics, you can open the Services in the Management Console from Task Manager

  9. Find the AmneziaVPN-service in the list of services in the Management Console. Check its status and startup type. By default, the startup type for AmneziaVPN-service is set to Automatic.

  10. Try to start the AmneziaVPN-service from the Management Console

  11. If the AmneziaVPN-service starts, its status should change to "Running". After that, you can try to establish a connection in AmneziaVPN. Additionally, when trying to start the AmneziaVPN-service from the Management Console, an error message may appear, explaining the cause of the failure.

For MacOS, you need to grant permission to start the service Privacy Technologies OU in Login Items

Error 200: ServerCheckFailed​

Occurs when trying to add a new server.

Solution:

Check if the server meets Amnezia requirements:

Supported processor architecture - x86-64
Operating system - Linux, suitable for Ubuntu 22.04 or Debian 11
Virtualization - KVM
SSD - minimum 7 GB
Random-access memory (RAM) - at least 1 GB
Preinstalled software and control panel are not required

Error 201: ServerPortAlreadyAllocatedError​

This error means that the port needed by the protocol in Amnezia is already in use by other software.

Solution:

Some protocols can change the port:

  • For OpenVPN, the default is a port randomizer, the recommended range is 30000-50000, but you can change it to any other port.
  • For WireGuard, the default is to use a port randomizer, the recommended range is 30000-50000, but you can change it to any UDP port.
  • IKEv2 by default uses ports 500 and 4500, which cannot be changed.
  • OpenVPN over Cloak by default uses port 443, it can be changed, but we do not recommend doing so, as port 443 is a web traffic port, VPN traffic can be detected on other ports even if web site masking is used.
  • For AmneziaWG, a port randomizer is also used, the recommended range is 30000-50000, it can also be changed to any other UDP port manually.

Check if you have other software installed that uses the protocol port. For Windows, you can see which ports are already in use by other programs as follows:

  • Press Win+R,
  • type cmd into the box, press Enter,
  • enter the command below
netstat -a

press Enter The console will display a list of ports in use along with the application or service using them, you can save this list in a file netstat -a > name.txt, by default it will be saved in (C:\User\Username*) , where Username is the username.

For Linux we need the netstat utility, if you don't have it, you can install it with the following commands:

  • for RedHat and CentOS -
sudo yum install net-tools
  • for Fedora 22+ -
dnf install net-tools
  • for Debian/Ubuntu -
sudo apt-get install net-tools

In the console, type

$ netstat -pnltu

Similar to Windows, the console will display a list of ports in use along with which application or service is using them.
Check that the necessary ports for the protocols are open on your server. This can be viewed in the control panel menu of the virtual server in the browser. If this data is not available, send a request to the hosting support service.
Connect to your server via SSH, or open the server console through the website and enter “sudo apt install lsof psmisc” there, then try the installation again.
If this does not help, try setting up the server with an earlier version of Amnezia (for example, version 2.1.2)

Error 202: ServerContainerMissingError​

The error means that the server container is missing. Occurs when the application fails to connect to the server or when changing settings. It can also occur when manually deleting the container on the server without using the application.

Solution:

  • Re-add the server.

Error 203: ServerDockerFailedError​

Error: Docker container server failure. Occurs during the installation of a VPN container or when changing protocol settings. May occur when removing the server container or protocol without using the application.

Solution:

  • Re-add the server.

Error 204: ServerCancelInstallation​

Error: Server installation canceled. May occur when the server installation is canceled by the user.

Solution:

If you did not cancel the server installation or want to initiate the server installation again, try restarting the server installation from the beginning or contact support via Telegram chat or email us at [email protected].

Error 205: ServerUserNotInSudo​

Indicates that the server user does not have sudo privileges. Occurs during the installation of a VPN container or when adding a configuration file.

Solution:

  • Add the user to the Sudo group. Use visudo if the sudo package is already installed.
  • Add the user and install the sudo package if the sudo package is not installed.
  • Try setting up the server as root instead of a regular user.
  • Try removing the password requirement for executing sudo commands.
  • Contact hosting support.

Error 206: ServerPacketManagerError​

Server package manager error. Occurs during the installation of a server container. Indicates that the package manager is busy, occurring after 30 attempts to install packages. The cause may be package updates.

Solution:

  • Wait for the package updates to finish, or enter the following command in the command line:
sudo apt-get install <any_utility>
  • Switch the package manager to another task, try restarting the server.

Package manager corruption is also possible.

  • To resolve this issue, contact hosting support.

Error 300: SshRequestDeniedError​

Occurs when incorrect data is entered while adding a new server.

Solution:

  • Check the accuracy of the entered data.

Error 301: SshInterruptedError​

Occurs when adding a new server to the application, when connecting to the added server, or when changing server settings.

Solution:

  • Check the stability of the internet connection, retry the operation as the issue is often related to internet connection stability.

Error 302: SshInternalError​

Occurs when adding a new server to the application, when connecting to the added server, or when changing server settings.

Solution:

Error 303: SshPrivateKeyError​

Occurs when adding a new server to the application, when connecting to the added server, or when changing server settings.

Solution:

  • Check the accuracy of the entered private key.

Error 304: SshPrivateKeyFormatError​

Occurs when adding a new server to the application, when connecting to the added server, or when changing server settings.

Solution:

  • Check the format of the entered private key, it should be either PEM or ED25519.

Error 305: SshTimeoutError​

Occurs when adding a new server to the application, when connecting to the added server, or when changing server settings. Various issues can lead to this error, such as incorrect port, IP, or SSH being blocked by a firewall.

Solution:

  • Check the accuracy of the entered data, port, and IP.
  • Ensure that the device port is open.
  • Ensure that the server you are connecting to exists and has an active status in the hosting control panel.
  • SSH is not running on the server.

SshSftpErrors​

Erorr 400: SshSftpEofError
Erorr 401: SshSftpNoSuchFileError
Erorr 402: SshSftpPermissionDeniedError
Erorr 403: SshSftpFailureError
Erorr 404: SshSftpBadMessageError
Erorr 405: SshSftpNoConnectionError
Erorr 406: SshSftpConnectionLostError
Erorr 407: SshSftpOpUnsupportedError
Erorr 408: SshSftpInvalidHandleError
Erorr 409: SshSftpNoSuchPathError
Erorr 411: SshSftpWriteProtectError
Erorr 412: SshSftpNoMediaError

Solution for the above SshSftpErrors:

  • Restart Amnezia.
  • Try reconnecting.
  • Reinstall the server (VPS).
  • Contact support.

Error 410: SshSftpFileAlreadyExistsError​

(Sftp error: File does not exist)

The error occurs if the installation is not done as Root or if the Sudo user is not configured correctly.

Solution:

  • Try installing as root.
  • If the first solution does not work, add the user (under which you want to install Amnezia) to the sudo group and allow sudo commands without a password.

Error 501: OpenVpnConfigMissing​

Error: OpenVPN configuration is missing. Occurs when using the desktop version of the application.

Solution:

  • Try clearing cache, restart the device, and reconnect.

Error 502: OpenVpnManagementServerError​

The error occurs during VPN connection setup in the desktop application.

Solution:

  • Try clearing cache, restart the device, and reconnect.

Error 503: ConfigMissing​

The error indicates that the configuration is missing, occurring during VPN connection setup in the desktop application.

Solution:

  • Try clearing cache, restart the device, and reconnect.

Error 600: OpenVpnExecutableMissing​

The error occurs when the OpenVPN executable file is missing, often encountered during VPN connection.

This means: installation of files failed, files were corrupted during installation, or files are not found

Solution:

  • Restart the device and reinstall the application.

Error 601: ShadowSocksExecutableMissing​

Error: ShadowSocks executable file is missing.

This means: installation of files failed, files were corrupted during installation, or files are not found

Solution:

  • Restart the device and reinstall the application.

Error 602: CloakExecutableMissing​

Error: Cloak executable file is missing.

This means: installation of files failed, files were corrupted during installation, or files are not found

Solution:

  • Restart the device and reinstall the application.

Error 603: AmneziaServiceConnectionFailed​

Error: Failed to connect to the Amnezia service.

This means that the AmneziaVPN-service (the service that installs Amnezia on your device) is damaged or removed.

Solution:

  • Restart the device.
  • Reinstall the application.
  • On macOS, check if there is permission to use the AmneziaVPN-service.

Error 604: ExecutableMissing​

The error means that the executable file is missing.

Error 700: OpenVpnAdaptersInUseError​

OpenVPN adapters usage error. May occur because another software is using OpenVPN adapter. Occurs when connecting to OpenVPN.

Solution:

  • Check if another VPN application connected to OpenVPN is enabled. Disable it.
  • Try restarting your device,
  • Restart the application.

Error 701: OpenVpnUnknownError​

Unknown OpenVPN error, occurs when connecting to OpenVPN.

Solution:

  • Check if another VPN application connected to OpenVPN is enabled. Disable it.
  • Try restarting your device,
  • Restart the application

Error 702: OpenVpnTapAdapterError​

The error occurs due to issues with the OpenVpn TAP adapter.

Solution:

  • Remove the OpenVPN TAP adapter and reconnect to VPN using the OpenVPN protocol.
  • If that doesn't help, install OpenVPN 2.6.

Error 703: AddressPoolError​

Address pool error indicates that there are no addresses left for WireGuard and AmneziaWG configs. Amnezia supports up to 254 configurations for WireGuard.

Solution:

  • If you are sure that fewer than 254 addresses are used, try removing WireGuard or AmneziaWG and reconnecting.
  • If not, use another server or protocol.

Error 800: OpenSslFailed​

Error may occur when connecting to VPN.

Solution:

Error 802: ShadowSocksExecutableCrashed​

Error: ShadowSocks executable file crashed. May occur when connecting to VPN.

Solution:

Error 803: CloakExecutableCrashed​

Cloak executable file crash. Error may occur when connecting to VPN.

Solution:

Error 900: ImportInvalidConfigError​

Error indicates that the configuration file loaded is in an invalid format.

Solution:

  • Check the format correctness.
    For Amnezia, the format should be - .vpn, .conf, .ovpn, json
  • Try creating or requesting a new config.
  • If the error persists, contact our support in Telegram chat, or email us at [email protected]

Error 1000​

Internal Android error, which may be related to the Android system or the app itself.

This error often occurs when attempting to use a configuration from an external source that Amnezia does not support. For example, Outline keys with IPv6 or DNS server names instead of an IPv4 server address, or WireGuard and AmneziaWG configurations created independently, without using AmneziaVPN.

Solution:

If the error occurs when attempting to use an external configuration, ensure that Amnezia supports its format.

Supported formats include:

  1. Amnezia .vpn for various protocols (created in the AmneziaVPN app),

  2. WireGuard .conf (for the WireGuard app),

  3. OpenVPN .ovpn (for OpenVPN and OpenConnect apps),

  4. ShadowSocks - string-format key in the form of ss://jhiu4y5iyiet4v3hj6ftk (JSON files are not supported)

  5. XRay (Reality, VMESS, VLESS) .json.

Error 1100 ApiConfigDownloadError​

This error indicates that the AmneziaVPN app did not receive the configuration from the API server, despite establishing a connection with the server.

Solution:

  • Try connecting to a different network, for example, if you are on WiFi, turn it off and connect via mobile data, and vice versa. Then retry the connection.
  • Retry the connection after some time, as you might be experiencing server congestion.

Error 1101 ApiConfigAlreadyAdded​

This error indicates that the configuration has already been added to the app.

Error 1102 ApiConfigEmptyError​

This error means that the app could not recognize the configuration.

Solution:

  • If you connected using a key, check if you copied it correctly and try again.
  • If the connection was via QR code, try scanning it again.
  • If you connected via file, try reconfiguring it and retry the connection.

Error 1103 ApiConfigTimeoutError​

This error means that the AmneziaVPN app did not receive the configuration from the API server due to a lack of connection to the server.

Solution:

  • Try connecting to a different network, for example, if you are on WiFi, turn it off and connect via mobile data, and vice versa. Then retry the connection.
  • Retry the connection after some time, as you might be experiencing Amnezia server congestion.
  • The Amnezia server might have stopped working for some reason, and we are already working on fixing it. In this case, contact the AmneziaFree or AmneziaPremium support service, or email us at [email protected].
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