Troubleshooting
What should I do if the server status is "Pending" after payment?
If the payment remains in Pending status for more than 15 minutes, contact support (mirror).
What should I do if the server status is "VPS is broken"?
If the error does not disappear within 10 minutes, contact support (mirror).
What should I do if I get errors 300–305 during the initial VPN setup?
- Check that the server IP address, username (
root), and password are entered correctly, with no extra spaces or characters. - Make sure your internet connection is working properly. For example, you can test speed to foreign servers on https://nperf.com.
- Check whether you can connect to the server over SSH.
What should I do if the VPN connection stops working?
- Make sure the server status is Active in the client area.
- Make sure the server is paid for — you may have missed the latest invoice.
- Make sure your internet connection is working properly. For example, you can test speed to foreign servers on https://nperf.com.
Click to expand. The information below about whitelist-only internet applies to users in Russia. In such cases, a mobile operator or ISP may allow access only to a limited list of websites and services.
What if my internet access is restricted to a whitelist?
If your internet access is fully or partially restricted to a whitelist, you will not be able to connect to the VPN or to the server over SSH.
In this case, the only option is to switch to a different internet connection — for example, a different mobile operator or ISP.
How can I tell whether my internet access is restricted to a whitelist?
This usually means one of the following:
- the VPN does not connect at all;
- the VPN connects, but there is no traffic;
- foreign websites that your provider does not normally block do not open;
- the speed test to foreign servers on https://nperf.com fails, or the site itself does not open.
Can whitelist-only internet restrictions be bypassed?
Yes, but in practice this is difficult, and we do not provide a guide or a supported workaround for bypassing these restrictions.
Here is one of many articles online that can help you better understand how such restrictions are usually bypassed: https://habr.com/ru/articles/985674. You need VPN access to open it.
What if my internet is working properly, but the VPN still does not work?
Try connecting to the VPN using the AmneziaWG 2.0 protocol: Using the AmneziaWG 2.0 Protocol on Self-Hosted Servers.
If you still cannot connect via AmneziaWG 2.0, contact support (mirror).
Why is my VPN speed below 100 Mbps?
The most common reasons are:
- another user of your VPN is using part of the available bandwidth;
- your internet speed without VPN to foreign servers is below 100 Mbps;
- traffic routing between the server and your device;
- the VPN protocol you use — encryption reduces speed;
- your internet access is restricted to a whitelist.
How do I measure internet speed correctly on the server?
To check the server speed correctly:
- Install the Speedtest utility on the server:
curl -s https://packagecloud.io/install/repositories/ookla/speedtest-cli/script.deb.sh | sudo bash
sudo apt install speedtest -y
- Run the speed test with this command:
speedtest
